DMV ProtectDMV Protect

Public Policy Skeleton

Reactivation Policy

This policy explains when DMV Protect reactivation fees apply, when they do not apply, how fees are calculated, and how identity matching affects reactivation routing.

Last updated: May 18, 2026

When Reactivation Fee Applies

  • A reactivation fee applies only when all required conditions are true.
  • The driver previously submitted or claimed at least one covered ticket/citation under DMV Protect coverage.
  • The driver later closed the account, cancelled the subscription, or became inactive/closed under DMV Protect account rules.
  • The same driver later tries to open a new account, reactivate the closed account, or restart DMV Protect service.

Default Reactivation Fee Rules

  • If the previous account was a monthly subscriber account, the default reactivation fee is $300 upfront unless DMV Protect approves an exception.
  • If the previous account was an annual subscriber account, the default reactivation fee is 25% of the annual plan price unless DMV Protect approves an exception.
  • The fee amount is based on the driver's previous subscription type, not necessarily the new billing cadence the driver chooses after reactivation.

When Reactivation Fee Does Not Apply

  • No reactivation fee applies if the driver never submitted or claimed a covered ticket/citation.
  • No reactivation fee applies for normal active accounts.
  • No reactivation fee applies only because the driver updates profile details, payment details, subscription details, claim details, phone, email, driver license number, name, or date of birth.
  • No reactivation fee applies solely because the driver browses public pages, joins the Notify Me list, or uses public paid-lawyer search.

Account Status Conditions

  • Reactivation applies to accounts with closed, cancelled, or inactive/closed status when prior covered claim activity exists.
  • If a matched account is active, the user should be directed to login or account recovery rather than reactivation.
  • If conflicting records are found, the account may require DMV Protect identity review before reactivation decisions are finalized.

After Reactivation

  • After paying the applicable reactivation fee, the driver may choose monthly or annual billing for new or reactivated service where offered.
  • The reactivated account must still satisfy plan eligibility, payment, identity, and covered ticket/citation policy requirements.
  • Reactivation does not guarantee future claim approval or legal outcome.

Review and Exceptions

  • Reactivation questions or exception requests may require review by DMV Protect.
  • DMV Protect may request supporting information before resolving a reactivation question.
  • Alex may explain reactivation rules and guide users to the correct workflow, but Alex cannot waive, charge, approve, or deny reactivation fees alone.