Public Policy Skeleton

Account Cancellation Policy

This policy explains cancellation and closure requests, post-cancellation support limits, no-claim member benefit review, and reactivation routing.

Last updated: May 18, 2026

Cancellation and Closure Requests

Drivers may request cancellation or account closure through the approved DMV Protect account workflow.
DMV Protect may require the user to verify account ownership, confirm cancellation intent, resolve payment issues, and acknowledge post-cancellation support limits.
Cancellation requests may be reviewed with account status, subscription type, related open claims, and member benefit status.

When a driver cancels or closes an account, DMV Protect should check whether the driver submitted or claimed a covered ticket/citation during the applicable 12-month cycle.
If no covered ticket/citation was submitted or claimed during that cycle, the 75% no-claim ACH member benefit should be processed according to the No-Claim ACH Member Benefit Policy.
If ACH details are missing or failed, the benefit may remain pending until the driver updates ACH payment information.

If a driver submitted or claimed a covered ticket/citation during the applicable cycle and later cancels or closes the account, the 75% no-claim ACH member benefit does not apply by default for that cycle.
After cancellation or closure, DMV Protect is no longer responsible for supporting, managing, coordinating, or continuing ticket/citation assistance for that driver unless reactivation or new service is approved.
Any future support may require reactivation review and applicable reactivation fee rules.

Canceled, closed, expired, or inactive users may lose access to private subscription, claim, document, case timeline, member benefit, and reactivation workflow features except where policy allows limited review access.
Required notices, legal acknowledgements, security alerts, payment notices, and policy-required communications may still be delivered outside Alex Assistance.
Public pages and public paid-lawyer search may remain available unless restricted by abuse, security, or platform policy.

If a canceled or closed driver later tries to open a new account, reactivate, or restart service, DMV Protect may check prior claim history and account identity matches.
If the driver previously submitted or claimed a covered ticket/citation, reactivation fee rules may apply.
If the driver never submitted or claimed a covered ticket/citation, reactivation fee should not apply by default.

Cancellation, no-claim member benefit questions, and reactivation routing may require review by DMV Protect.
DMV Protect may request supporting information before resolving disputed cancellation or benefit questions.
Alex may explain cancellation rules and guide users to the correct workflow, but Alex cannot finalize account closure, approve member benefits, or approve reactivation exceptions alone.